Abstract:
The fundamentals of this study was to evaluate patients’ satisfaction with community health center service quality in Cabuyao City, Laguna in terms of tangibility, reliability, responsiveness, assurance, and empathy. The study also aimed to determine the impact of patient satisfaction on service quality and challenges encountered in terms of prenatal check-ups, patient consultations, well-baby immunization, and other healthcare services received from community health centers in Cabuyao City, Laguna.
Consequently, to quantify the impact, this study employed the quantitative method with causal approach, and the data were statistically processed using weighted mean, Likert-scale, and multiple linear regression analysis. The study's findings revealed that patients were highly satisfied with the quality of service provided by community health centers in Cabuyao City, and that the extent of challenges encountered in receiving healthcare services was found to be reasonable, but the variable specifically responsiveness had a significant impact on the variables of challenges encountered under study. The proponent had prepared and presented a recommended action plan to the City Health Office and Community Health Centers in Cabuyao City, Laguna. This was created in response to the demands and gaps that data collection revealed. By completing an action plan can take one, three, or even ten years, having one gives health centers legitimacy and provides direction, structure, and determination to getting things done. It can reduce the likelihood of neglecting details, assist the community in becoming more efficient by saving time, energy, and resources, and raise the likelihood that health workers can do what is required by making them more accountable.
Keywords: Service Quality, Challenges Encountered, Action Plan
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