ABSTRACT
Information technology is a swiftly developing part of today's society. It greatly affects everyone's daily living in many aspects. Information Technology (IT) has grown and evolved over the last 50 years; one cannot think and plan a project, business, or another initiative without the usage of this technology.
With this, the purpose of the study was to determine the level of service delivery implementation and employees’ productivity in ABC, Inc. and assess the effects of the service implementation on employees’ productivity. The study used a descriptive correlational design. The total population was 148 respondents with a sample size of 134 respondents which were composed of the IT department and the project implementation department.
The results showed that the service delivery implementation significantly impacted the level of employees’ productivity in terms of workforce and complexity in ABC, Inc. On the other hand, this study was able to deduce the connection between the productivity of the employees and service implementation that were affected if organizations would provide employees with the right and enough resources to conduct services to their customers after rigorously planning the implementation. A service enhancement program should be implemented to strengthen and enhance the current implementation program as this would increase the confidence of the employees assigned directly to project implementation.
Keywords: Service Deliver Implementation, Employees' Productivity, Workforce, Project Scope, Complexity of the Project Implementation, Location, Customers' Satisfaction
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