ABSTRACT
Patient’s satisfaction is an instrumental tool for identifying shortcomings and challenges of the health system, and provides patients with a constructive outlet to rate their hospital experience.
The Chief of the hospital particularly the Local government unit of nasugbu has the vital role to play in setting direction at achieving superior performance through the community and other neighboring municipalities. In other words, effective leader achieves excellent performance through others.
This study aimed to determine the Patients Satisfaction and Quality services offered in Ospital ng Nasugbu by the admitted patients. A descriptive method of research was used with through questionnaire as the main data- gathering instrument. The respondents of the study covered a total of eighty-nine (89) admitted patients in “Ospital ng Nasugbu”. The data in this study were limited to the responses of the participants and the recovered data. Based on the study the following findings were discovered: Majority of the respondents belonged to the age range 46 years old and above, female and most of the respondents were college graduate with the income of 1,001 – 5000 that receive medical /surgical care. Based on the level of satisfaction of admitted patients in terms of hospital personnel, quality of care, and hospital facilities, they observe that the doctors, nurses and midwives are respectful of patients, they see that the hospital also cures the sick as soon as possible, and they find out that there was air conditioned rooms and all interpret as very satisfied. Based on the perception of the respondents on the quality of services offered by the “Ospital ng Nasugbu” in terms of patients care and medical staff services, they observed that Ospital ng Nasugbu treats patients immediately and they observed that the information personnel is sure and responsive. There was a significant difference on the level of of satisfaction age, gender, educational attainment, economic status and hospital services received. Also there was a significant difference on the quality of services when respondents are grouped according to their profile in age, gender, educational attainment, economic status and hospital services received. There was a significant relationship between level of satisfaction and quality services offered in “Ospital ng Nasugbu”. Based on patient’s satisfaction and quality services structured equation model design to enhance the patient satisfaction and quality services offered by “Ospital ng Nasugbu”, the proposed model had acceptable fit based on the measures of fit and the root mean square error approximation. Also, the variables of level of satisfaction and quality of services had a relationship between independent variables and dependent variables. Based on structural equation modeling there was the total effect of level of satisfaction to the relationship to the quality of services offered by the hospital. With regard to hospital personnel, the hospital facilities obtain the highest impact, however, the lowest impact received by the medical staff services. With regard to quality of care the highest impact is patient care, however the lowest impact is hospital facilities.