ABSTRACT
Schools, as a business, must focus on their overall profitability by establishing their strengths and opportunities inside and outside the school. To ensure the current demand that they had, they needed to propose a plan that would continuously track and monitor the level of school performance in terms of financial and non-financial aspects. There were many studies related to students’ satisfaction. However, to see the impact of program services implementation in maintaining the quality of instruction, continuous improvement of curricula, and developing a good learning environment for stakeholders, only limited studies were conducted.
With this, this study assessed the difference between the assessments of the faculty members and students as regards the level of implementation of business programs services, as well as the relationship and its impact on the level of students’ satisfaction on program services. This research concluded that there was a significant difference between the assessments of the faculty members and the students as regards the level of implementation of business program services in ABC School in terms of curriculum and learning environment. On the other hand, the respondents had similar assessments of the instruction. Also, there was a significant relationship between the level of implementation of the program services and the level of students’ satisfaction. This study would recommend inputs to the school action plan.
Keywords: program services, satisfaction, curricula, instructions, student achievement, student commitment, student retention and migration
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