ABSTRACT
This qualitative-phenomenological study explored the graduates’ experiences in soft skills training aimed at improving employability. Using a qualitative research design, data for this study were gathered through detailed and comprehensive interviews with a sample of graduates who had recently completed significant training. Thematic analysis was employed to uncover recurring themes in the graduates’’ experiences. The findings revealed that graduates faced common hindering factors including time of scheduling conflicts, and preference for in-person interaction. Despite these challenges, many graduates reported factors that facilitated the training, such as the provision of practical applications and skills development activities, which supported their needs. Based on these insights, the study proposed the development of an enhancement program that focuses on providing clear guidelines for the training. This enhancement program aims to assist future graduates in overcoming common challenges and maximizing the opportunities provided by the program.
INTRODUCTION
In the dynamic and competitive job market of recent years, particularly within the Information Technology (IT) sector, relying solely on technical skills has proven increasingly insufficient for career success. Employers highlight the importance of soft skills like effective communication, collaboration, critical thinking, and flexibility in the workplace.
These soft skills are crucial for overcoming workplace challenges and achieving sustainable career growth. In IT, effective collaboration across various departments and user interface became essential for enhancing job performance and professional advancement.
In response to these industry demands, the Bachelor of Information Technology (BSIT) program at PHINMA University of Iloilo, was designed not only to provide technical expertise but also to foster the development of key soft skills. Recent studies have underscored the significance of soft skills in improving employability, demonstrating that they address the gap between rigorous academic training and real-world industry expectations (Smith & Robertson, 2021).
The Linkages Manager at PHINMA University of Iloilo witnessed firsthand the disconnect between the competencies that the graduates possessed and what employers expected. This perspective was instrumental in identifying the increasing relevance of soft skills in securing employment opportunities and excelling in technology-centric positions.
Empirical evidence supported the notion that training in soft skills enhanced employability outcomes significantly. Graduates who received comprehensive soft skills training secured employment more easily and performed better at their workplaces compared to those who did not. Such training was invaluable in environments that demanded frequent interaction and collaboration with diverse teams (Anderson & Liu, 2020).
In an effort to meet these demands, PHINMA University of Iloilo introduced the Wadhwani Employability Network for the 2024 BSIT graduates. Employers emphasize the importance of essential soft skills such as effective communication, collaboration, problem-solving, and the ability to adapt. This program includes self-paced, video-based modules aimed at enhancing students' interpersonal skills, preparing them to navigate workforce demands effectively.
This research analyzed the experiences of BSIT graduates at PHINMA University of Iloilo regarding the soft skills training they received. It focuses on its effectiveness in enhancing employability and job performance. By exploring graduate experiences and the real-world applicability of their training, this study shed revealed the program’s strengths and areas for improvement.
The findings will contribute to refining curriculum design and training programs, ensuring that graduates are well-prepared not only with advanced technical skills but also with the essential soft skills required for thriving in the evolving IT industry.
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